Last updated: 16 October 2026
Introduction
At Le Grand Marché du Sol, we attach great importance to the protection of your personal data. This privacy policy describes how we collect, use, share and store your data. By using our services or our website, you agree to the terms of this policy. This privacy policy should be read together with our cookie policy.
Collection of personal data
Information you provide yourself. We collect data that you voluntarily provide via our contact form or by email, such as:
- Contact requests: first name, surname, telephone number, email address, product reference (optional) and your question. This information enables us to respond specifically to your request.
- Document requests: when a document is marked “on request” and you contact us, we use your email address to send you the document.
Document finder. The product reference you type into the document finder is processed in your own browser to show the matching documents. It is not sent to us or stored.
Information provided by third parties. In some cases, we receive your data via third parties, such as retailers, distributors or installers. This usually concerns information such as your name, email address, address details, telephone number and details about your construction or renovation project. This data is processed solely in the context of the specific request and is never sold.
Automatically collected data. This website does not use analytics or advertising cookies. When you load a page, our web server and Google Fonts (which delivers the fonts) receive technical data such as your IP address and browser type. More details can be found in our cookie policy.
Visitor statistics. To measure how the website is used, we use Cloudflare Web Analytics. It works without cookies and without identifying you: it records the page visited, the referring website, your country and the type of browser and device.
Use of personal data
We use your data exclusively for the following purposes:
- To answer your questions or other requests: we process your personal data to answer your questions about our products, installation, maintenance or technical data, and to send you documents you have requested.
- To handle complaints and warranty questions: we process the data needed to follow up a question about a product you have purchased.
- To keep our website working properly: technical data is used to deliver the website securely and to fix technical problems.
Sharing of personal data
Le Grand Marché du Sol may share personal data with partners such as the retailer where you bought your product, to handle your request efficiently. For example:
- For a question about an order, your data may be forwarded to the retailer concerned.
- The retailer may contact you to further process the request.
- Your data is only shared in the context of your specific request.
Retention of personal data
Your data is retained only as long as necessary for the purpose for which it was provided. Contact requests are deleted at the latest two years after your last contact with us, unless a longer period is required by law.
Your rights
You have the right at any time to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Object to, or request restriction of, the processing of your data.
For questions or requests, please contact us or email info@legrandmarchedusol.com.
Changes to the privacy policy
Le Grand Marché du Sol reserves the right to amend this policy. We recommend regularly consulting our privacy policy for updates.
Competent supervisory authority
In accordance with Article 77 of the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority, particularly in the member state where you usually reside, work, or where the alleged infringement of the GDPR took place.
As Le Grand Marché du Sol is based in Belgium, the Belgian Data Protection Authority is the competent supervisory authority. You can reach them at: Drukpersstraat 35, 1000 Brussels · Tel. +32 (0)2 274 48 00 · contact@apd-gba.be
Contact details
For questions about this privacy policy, you can reach us at:
- Email: info@legrandmarchedusol.com
- Address: Le Grand Marché du Sol, Ter Donkt 2, 8540 Deerlijk, Belgium
Thank you for your trust in Le Grand Marché du Sol.